I assume you've run into the ever-popular case where the subject matter "expert" cannot, as it turns out, actually explain what it is that they do. As part of their jobs. Every. Frakin'. Week. (See also: ISO-9000 documentation. Part of my initial bonding experience with Deb, me just joining her company as a former tech writer back in IT, she as the head of admin who got sucked into the company's ISO-9000 project.)

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Husband & retiree. Developer, tech writer, & IT geek. I fill what’s empty, empty what’s full, and scratch where it itches. Occasionally do weird & goofy things.

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